Missing Forms: We have less available forms

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    ProGRANT
    Asked on April 01, 2019 at 06:24 AM

    Dear Jotform Team,

    One week ago we had many more forms available to us, and we are suddenly 163 Forms over capacity....what's going on? Please help us fix this. 


  • Profile Image
    nelly
    Answered on April 01, 2019 at 10:30 AM

    Hello,

    As I checked, you have 287 forms. I have tried to open some of your forms, I could open as you can see below:

    1554128495Screen Shot 2019-04-01 at 5.20

    1554128514Screen Shot 2019-04-01 at 5.19

    1554128535Screen Shot 2019-04-01 at 5.19


    Additionally, your subscription is Premium. For this reason, your form limits should be 125. However, you can use the forms that were created before. I also checked your other forum threads and I saw that you wanted to move some forms to another account: https://www.jotform.com/answers/1775080-Move-Forms. For this reason, you might couldn't find your forms. 

    Can you send us the unavailable form IDs or URLs?

    We will be waiting for your response. Thank you.