How to update the integration with our 3rd party desktop app?

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    Asked on April 01, 2019 at 05:06 PM

    I have one of our forms going directly to a 3rd party service desk program we use for work orders. Once the form is received in our service desk the requester's email is always the administrators email address for JotForm. Is there a way we can have the requester's email address sow up instead of the administrators?


    This is a re-post of a comment on How to Properly Add, Change, and Test a New Email Recipient Address

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    Answered on April 01, 2019 at 06:47 PM

    Have you performed the integration on the form builder? 

    I mean, did you find the integration on this list

    If so, then you may edit the integration and re-map the fields by going to the settings tab and clicking on the integrations section. 

    If the integration has been developed using your own code, then you will need to edit it and map the fields as you need.