cannot log into account

  • Profile Image
    haliburtonlumber 
    Asked on April 02, 2019 at 08:49 AM

    cannot log into account, says suspended. also my for is not available https://form.jotform.com/83445333519257

  • Profile Image
    BitiaP
    Answered on April 02, 2019 at 09:24 AM

    These forms were found on your account as suspicious of phishing activity because you're collecting credit card details in plain form fields.


    http://www.jotform.ca/form/83445333519257

    http://www.jotform.ca/form/90214377722253

    15542111942019-04-02_0717.png
    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We’ve removed the offending fields on your forms and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.