Can´t download uploaded PDF file

  • Profile Image
    MikaelCarlsson
    Asked on April 02, 2019 at 08:52 AM

    I have the same problem as John Rehill in this post: https://www.jotform.com/answers/1045501-Error-with-jotform-links-ERR_TOO_MANY_REDIRECTS

    When trying to download a PDF file that is uploaded in a jotform-form, I get this message:

    The www.jotform.com page isn’t working

    www.jotform.com redirected you too many times.

    Try clearing your cookies.

    ERR_TOO_MANY_REDIRECTS

    I tried to clear cookies but it doesnt help. What is wrong?

  • Profile Image
    Richie_P
    Answered on April 02, 2019 at 11:35 AM

    We are sorry for the inconvenience this may have caused.

    To clarify, when you tried to download an uploaded file in your submission page this error occurs?

    Can you please share to us the submission ID in which this error occurs?

    Looking forward for your response.


  • Profile Image
    MikaelCarlsson
    Answered on April 03, 2019 at 11:18 AM

    I had this problem since 28th of mars 2019. Before that it worked.

    One example is submissionnr: 4299191137421278786

  • Profile Image
    Richie_P
    Answered on April 03, 2019 at 12:43 PM

    I have checked your submissions and I was able to download the uploaded PDF file for the submission 4299191137421278786.

    May we know what web browser are you using to download the uploaded files?

    Make sure you're logged in your account when your download the uploaded files.

    Can you please try downloading your uploaded file in another web browser?

    Looking forward for your response.

  • Profile Image
    MikaelCarlsson
    Answered on April 04, 2019 at 03:57 AM

    I'm using Chrome.

    I always log in before downlaoding.

    Tested in Internet Explorer and there it worked.


  • Profile Image
    Victoria_K
    Answered on April 04, 2019 at 05:17 AM

    Hello,

    Our developers were investigating the problem and found that this is a bug in Chrome version 73. Bug is related to some characters in file names:

    Any other browser works as expected. It is already fixed in canary release of Google Chrome (Version 75.0.3755.0 (Official Build) canary (64-bit)), so it should soon be fixed in normal release, too.  

  • Profile Image
    MikaelCarlsson
    Answered on April 04, 2019 at 11:21 AM

    Thank you, that explains it! I had a suspicion that it could be a character problem as the files where saved with  weird names in Internet Explorer.

    Thank you for your help and time!