Silver Account: Unable to add additional users

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    SCVS
    Asked on April 03, 2019 at 04:36 AM
    Hello,

    We have created a SILVER account and we would like to have several USERs. How to do this ?.

    Thank you for your reply.
    Greetings
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    ivy
    Answered on April 03, 2019 at 08:41 AM

    Effective October 2018 the Sub-User feature has been discontinued and is no longer available for creating new sub-users. If you had been using this feature previously, you're grandfathered. (If you do not have sub-users, you will not be grandfathered. This means that you cannot use this feature now (add up 10 sub-user)).

    If you would like to have additional users added to your account, please check out JotForm Enterprise.

    Please let us know if you need further assistance.

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    MaryvilleCollege
    Answered on April 10, 2019 at 11:47 AM

    Because I currently am using sub-user accounts (so I am granfathered), will I be forever limited only to 10 or under the grandfather clause, can I get more?

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    Richie_P
    Answered on April 10, 2019 at 01:35 PM

    As stated by my colleague, we have discontinued the Sub-user feature. You are grandfathered with the number of sub-users in the Silver plan.

    However, if you would like to add sub-account users you should upgrade your account to an enterprise.

    https://www.jotform.com/enterprise/

    Hope this information helps.

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    MaryvilleCollege
    Answered on April 10, 2019 at 01:48 PM

    Just thought I would ask see if "granfathered" included being able to get more sub-users. Unfortunately, I believe that for a lot of users, the Enterprise solution of a monthly cost per user is extremely cost prohibitive. The granfathered Gold account holders are the lucky ones!

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    Richie_P
    Answered on April 10, 2019 at 03:04 PM

    Our apologies, due to the feature being discontinued it is not possible to upgrade and increase your sub-users without using the Enterprise account.

    Hope this information helps.