Sending auto reply on edit is not working.

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    Asked on April 03, 2019 at 05:41 PM


    I am looking to send an auto-notification once my customer's order is complete and ready to be picked up.

    I followed the "Edit Responder" instructions from this post ( but it still does not work.

    Here is how I set it up:

    1. I created a hidden checkbox field on my form


    2. I created a new notification, setup the email subject and content, set the Recipient to my own email, and made changes to the advanced tab.


    3. I created a conditional logic rule to email the customer (person who fills out the form) if the hidden field is selected. I also set the autoresponder to send and the notification to go to {email}, which is a field on my form. 


    4. I tested out the form. I receive a notification that there has been a submission. The initial autoresponder email works (i.e. the customer gets an email saying the form has been received)

    5. When I go and edit the form submission, select "Yes" for the hidden field and save it, it is supposed to send a notification to the customer (as per the conditional logic) but it doesn't. 


    Can you please help me out with this? Please!!!

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    Answered on April 03, 2019 at 07:05 PM

    Go to your notification settings > Advanced tab and enable the "Send on edit" option.

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    I hope that helps. Let us know if you have any questions or if you need further assistance.