My account was autosuspended when editing a form

  • Joshua
    Asked on April 3, 2019 at 6:48 PM

    Hello, I was recently trying to create a new form. When I went to add a text entry field I was instantly logged out and auto suspended. Now I can't log in. How do I fix this?

  • Kevin Support Team Lead
    Replied on April 3, 2019 at 8:04 PM

    Your account was suspended due to the password field added to your form "Computer Service Agreement": 

    1554335755screenshot 01 Screenshot 10

    Note that asking for password is not allowed on JotForm since it goes against our terms, you may read more about it here: https://www.jotform.com/help/8-Terms-of-Use 

    I have removed the field from your form in order to reactivate your account, if you have questions, let us know.