My account was autosuspended when editing a form

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    Joshua 
    Asked on April 03, 2019 at 06:48 PM

    Hello, I was recently trying to create a new form. When I went to add a text entry field I was instantly logged out and auto suspended. Now I can't log in. How do I fix this?

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    Kevin_G
    Answered on April 03, 2019 at 08:04 PM

    Your account was suspended due to the password field added to your form "Computer Service Agreement": 

    1554335755screenshot_01.png

    Note that asking for password is not allowed on JotForm since it goes against our terms, you may read more about it here: https://www.jotform.com/help/8-Terms-of-Use 

    I have removed the field from your form in order to reactivate your account, if you have questions, let us know.