Change Email on Account

  • Profile Image
    tstratton
    Asked on April 04, 2019 at 11:59 AM

    Hi,

    I am trying to change the email address associated with this account. When I click the link in the email to verify the change, it says the link is not valid. May someone please help?

  • Profile Image
    Nik_C
    Answered on April 04, 2019 at 01:34 PM

    You can edit the email in Profile page: https://www.jotform.com/myaccount/profile

    1554399219Screen Shot 2019-04-04 at 7.31

    Which email address did you try to use?



  • Profile Image
    tstratton
    Answered on April 04, 2019 at 03:43 PM
    Hi,
    Yes—I did that step already. I am trying to change the email from “tyler.stratton@afterschoolmatters.org” to “joseph.roth@afterschoolmatters.org”
    When I submitted the change, I got an email saying “Thank you for using JotForm. We've received an email change request for your account. You've entered joseph.roth@afterschoolmatters.org as the email address for your JotForm account. Please verify this email address by clicking the button below:”
    However, when I clicked the ‘Verify Now’ button in that email, an error message appeared.
    Please advise.
    Tyler Stratton
    Coordinator of Program Supports
    After School Matters
    66 E. Randolph St.
    Chicago, IL 60601
    Phone: 312-702-8596
    Email: tyler.stratton@afterschoolmatters.org
    www.afterschoolmatters.org
    ...
  • Profile Image
    jherwin
    Answered on April 04, 2019 at 04:55 PM

    Could you please long press the button and see if there's an option to "Copy Link" or "Open in browser"? If there's no option like that, please try clicking the verify using another device and see if it will work.

    Please give it a try and let us know how it goes.