Can I collect Sensitive Info?

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    Asked on April 04, 2019 at 06:17 PM

    Do you have any guidelines for terms of service when collecting sensitive data like driver's license? We don't want to get blacklisted but a part of our business intake process is having clients provide such data to set up an account.


    Please advise.

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    Answered on April 04, 2019 at 08:37 PM

    Free accounts are exclusively monitored by our phishing filter, which automatically suspends any account at the moment it finds anything suspicious. In this way, it is better to have a paid plan, as they have form reviewers assigned to check phishing forms and only after confirmation they are suspended. 

    The case of using secure forms to collect sensitive data:
    There is some legislation that is different from country to country and it is up to the user to comply with his country's laws on this matter (i.e. HIPPA regulation). On our side, if we consider that the form has a suspicious activity the account will be suspended.

    If you wish you can show us later the form or let us know the form's content so we can analyze it specifically. Nevertheless, the form should state terms and conditions for collecting the information.

    For more information, please read out Terms of Use.