Got it

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    Asked on April 05, 2019 at 10:46 AM
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    Answered on April 05, 2019 at 12:49 PM

    Good afternoon Jessica,

    I have cloned your form and made a few sample submissions and can see that both emails are being sent correctly: the notification email (the one to you) and the autoresponder email (the one to the respondent). I also see that you are using your own SMTP settings for a Custom Sender Email, which seems to be working correctly as well.

    1554482904Screen Shot 2019-04-05 at 9.47

    1554482768Screen Shot 2019-04-05 at 9.44

    Please let us know which autoresponder you are having an issue with: the JotForm autoresponder or your own SMTP custom sender email, or if you have any other questions.

    Thank you and have a wonderful day!