My Account has been suspended. What must I do to reactivate?

  • Lox
    Asked on April 5, 2019 at 5:03 PM
  • Bitia JotForm Support
    Replied on April 5, 2019 at 5:21 PM

    These forms were found on your account as suspicious of phishing activity because you're collecting user credentials. http://www.jotform.co/form/52675544962870

    http://www.jotform.com/form/50944763954972


    15544992672019 04 05 1520 Screenshot 10


     

    Gathering these types of data violates our Terms of Use.

     

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.



    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.

     

  • Lox
    Replied on April 5, 2019 at 5:28 PM

    My apologies. Please remove the violations and restore the account.

    Thank you

  • Bitia JotForm Support
    Replied on April 5, 2019 at 5:56 PM

    The infringing fields have been deleted and your account has been reactivated.

    If you need further assistance, feel free to contact us.

    Thank you.