My Account has been suspended. What must I do to reactivate?

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    Lox 
    Asked on April 05, 2019 at 05:03 PM
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    BitiaP
    Answered on April 05, 2019 at 05:21 PM

    These forms were found on your account as suspicious of phishing activity because you're collecting user credentials. http://www.jotform.co/form/52675544962870

    http://www.jotform.com/form/50944763954972


    15544992672019-04-05_1520.png


     

    Gathering these types of data violates our Terms of Use.

     

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.



    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.

     

  • Profile Image
    Lox 
    Answered on April 05, 2019 at 05:28 PM

    My apologies. Please remove the violations and restore the account.

    Thank you

  • Profile Image
    BitiaP
    Answered on April 05, 2019 at 05:56 PM

    The infringing fields have been deleted and your account has been reactivated.

    If you need further assistance, feel free to contact us.

    Thank you.