Reached account limit and would like to upgrade

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    Asked on April 05, 2019 at 05:43 PM

    I am a nonprofit but I am away from my desk and so not have a copy of our form. I have reached my limit and I am afraid it will not allow uploads if I do not increase my account. Please help me fix this so I people can still submit overnight until I get back to my desk to submit the paperwork tomorrow morning. 

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    Answered on April 05, 2019 at 09:09 PM

    I see that you have already upgraded your account. But later you opened another thread saying that you upgraded your account to a yearly plan instead of monthly by mistake. One of my colleagues is already assigned to that thread and you will get a response in that thread soon.

    Link to your other thread —

    Please refer to that thread if you have any follow-up questions to avoid confusion.