Stripe Payment Form: payments are charging twice.

  • Profile Image
    feelartistic
    Asked on April 05, 2019 at 09:27 PM

    I ran a test in real time for the amount $2 but it was charged twice. (see attached image two times charges at the same time)

    This may be because the "Submit" button doesn't do anything when pressing submits the first time. It has to press two or three times in order to submit. This needs to be fixed otherwise it will end up having double or triple entries. 

    Screenshot
  • Profile Image
    Nik_C
    Answered on April 06, 2019 at 02:11 AM

    We're sorry for the inconvenience.

    Could you please let us know if your form is embedded in a website by any chance?

    If yes, could you please share the URL?

    Since submit button should work immediately.

    We'll wait for your response so we can test this issue further.

    Thank you!

  • Profile Image
    feelartistic
    Answered on April 06, 2019 at 03:43 PM
    Hi,
    Yes, it is embedded at https://www.feelartistic.com/summercamps
    Thanks
    JG
    ...
  • Profile Image
    BDAVID
    Answered on April 06, 2019 at 09:31 PM

    It seems like you have embedded the form twice on the same page:

    1554600519twice.png

    That could cause a conflict, have you tried removing one of the embedded codes?

  • Profile Image
    feelartistic
    Answered on April 08, 2019 at 08:43 PM
    Conflict is about embedding twice. This time I deleted one of the
    scripts but still, it does the same thing. When I click the "Submit"
    button, No action. It seems like nothing happened but I did not click twice
    instead I wait a few seconds (almost 5 seconds) and after that It was
    showing "Thank you". The gap between pressing submits button and thank page
    it creates confusion and user ends up submitting twice.
    I have left one test product (Test only for admin) for you to try out and
    see what I am talking about.
    Let me know.
    Thanks
    JG
    ...
  • Profile Image
    Kiran
    Answered on April 08, 2019 at 10:44 PM

    It seems that you are using SquareSpace for your web site and I notice that you are using the default Javascript embed method for the form. Please try embedding the form using iFrame embed method and see if that helps. Also, please check if you are able to submit the form normally when the form direct URL is used.

    Please get back to us if you need any further assistance. We will be happy to help.