Form not submitting

  • waterschurch
    Asked on April 7, 2019 at 2:53 PM

    My simple form is not submitting, getting stuck at "Please wait..." after clicking the submit button.


    Can you look into this? The form was supposed to go live yesterday, and no one has been able to fill it out.

  • jonathan
    Replied on April 7, 2019 at 5:05 PM

    I test submitted your form and I was able to see the problem as well.

    1554670961zzz 2019 04 08 04 Screenshot 10


    Upon reviewing the form in the Form Builder, I found that the issue was being caused by 2 unused widgets added to the form https://www.jotform.com/build/90854037135153

    1554671033zzz 2019 04 08 04 Screenshot 21


    To fix, please delete/remove those 2 unused widgets and Save the form.

    Submission of the form should now succeed after.

    Let us know if issue persist.