Form not submitting

  • Profile Image
    waterschurch
    Asked on April 07, 2019 at 02:53 PM

    My simple form is not submitting, getting stuck at "Please wait..." after clicking the submit button.


    Can you look into this? The form was supposed to go live yesterday, and no one has been able to fill it out.

  • Profile Image
    jonathan
    Answered on April 07, 2019 at 05:05 PM

    I test submitted your form and I was able to see the problem as well.

    1554670961zzz 2019-04-08 04.58.08.png


    Upon reviewing the form in the Form Builder, I found that the issue was being caused by 2 unused widgets added to the form https://www.jotform.com/build/90854037135153

    1554671033zzz 2019-04-08 04.59.54.png


    To fix, please delete/remove those 2 unused widgets and Save the form.

    Submission of the form should now succeed after.

    Let us know if issue persist.