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andrewwknoxAsked on April 8, 2019 at 12:22 PM
Good morning,
I'm trying to set up Insightly for integration with JotForm. I am stuck at this step (attached picture) where I'm attempting to choose from the drop down option but nothing is appearing. What do I need to do ? Are there videos or helpful links with building out this integration?
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David JotForm Support ManagerReplied on April 8, 2019 at 1:42 PM
Nothing is shown because the form does not have form fields. Please add them, and you will be able to match the fields: https://www.jotform.com/help/2-How-to-Create-Your-First-Web-Form
Let us know if you need more help, we will be glad to assist you.
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andrewwknoxReplied on April 8, 2019 at 1:49 PM
The form has been created, but now receiving an error when submitting an application through our online form @ www.americandrugtestingconsortium.com
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David JotForm Support ManagerReplied on April 8, 2019 at 2:08 PM
You are getting that error because your form is encrypted, so the name turns into a long string of characters and numbers which exceeds the maximum characters in your Insightly first name field: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them
Basically, integrations do not work with encrypted forms, since the data will be sent encrypted, and there will not be a way to decrypt it at the third party service, Insightly in this case.
So, you will need to disable the encryption feature if you want to use integrations.