Insightly Integration: unable to match fields.

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    andrewwknox
    Asked on April 08, 2019 at 12:22 PM

    Good morning, 

    I'm trying to set up Insightly for integration with JotForm. I am stuck at this step (attached picture) where I'm attempting to choose from the drop down option but nothing is appearing. What do I need to do ? Are there videos or helpful links with building out this integration? 

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    BDAVID
    Answered on April 08, 2019 at 01:42 PM

    Nothing is shown because the form does not have form fields. Please add them, and you will be able to match the fields: https://www.jotform.com/help/2-How-to-Create-Your-First-Web-Form 

    07-16-2017-1500191519.png

    Let us know if you need more help, we will be glad to assist you.

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    andrewwknox
    Answered on April 08, 2019 at 01:49 PM

    The form has been created, but now receiving an error when submitting an application through our online form @ www.americandrugtestingconsortium.com 1554745779Capture.JPG

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    BDAVID
    Answered on April 08, 2019 at 02:08 PM

    You are getting that error because your form is encrypted, so the name turns into a long string of characters and numbers which exceeds the maximum characters in your Insightly first name field: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    1554746742encrypted.png

    Basically, integrations do not work with encrypted forms, since the data will be sent encrypted, and there will not be a way to decrypt it at the third party service, Insightly in this case. 

    So, you will need to disable the encryption feature if you want to use integrations.