My entire account is in German

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    ivanfrias1
    Asked on April 12, 2019 at 02:11 PM

    I have logged in to my account and all of the controls are in german

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    BDAVID
    Answered on April 12, 2019 at 03:18 PM

    If you need to change the language in your account, please go to your account settings: https://www.jotform.com/myaccount/settings 

    Let us know if you need more help.

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    EloineChap
    Answered on April 12, 2019 at 03:29 PM

    I am having the same problem I went to the link suggested above and it says it's in English but all over a sudden it's in German. It also says there are no answers to display in the submissions. I'm worried you've been hacked.

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    ivanfrias1
    Answered on April 12, 2019 at 03:32 PM

    The settings also say it's in English for me. I have tried this in firefox and all is normal. Only in Google chrome are the navigation buttons getting translated to German. I don't have this occur on any other site while using Chrome 

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    ivanfrias1
    Answered on April 12, 2019 at 03:43 PM
    The setting say english, but all the main prompts are in German.
    Ivan Frias
    ...
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    Mike
    Answered on April 12, 2019 at 05:24 PM

    We would like to apologize for the inconveniences you are facing.

    The issue has been escalated to our developers.

    In the meantime, please try the following:

    - Change the Language via Account Settings to some other language (e.g. Español) and then back to English.

    - Then click on the MEINE FORMULARE (MY FORMS) to see if that helps in fixing the website language.

    Please let us know if it helps or not.

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    Mike
    Answered on April 12, 2019 at 05:33 PM

    The issue is supposed to be fixed. However, you may need to clear JotForm website cookies in your browser, and then log in again.

    For example, see:

    Google Chrome - Delete cookies from a site

    Clear your web browser's cache, cookies, and history