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ivanfrias1Asked on April 12, 2019 at 2:11 PM
I have logged in to my account and all of the controls are in german
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David JotForm Support ManagerReplied on April 12, 2019 at 3:18 PM
If you need to change the language in your account, please go to your account settings: https://www.jotform.com/myaccount/settings
Let us know if you need more help.
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EloineChapReplied on April 12, 2019 at 3:29 PM
I am having the same problem I went to the link suggested above and it says it's in English but all over a sudden it's in German. It also says there are no answers to display in the submissions. I'm worried you've been hacked.
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ivanfrias1Replied on April 12, 2019 at 3:32 PM
The settings also say it's in English for me. I have tried this in firefox and all is normal. Only in Google chrome are the navigation buttons getting translated to German. I don't have this occur on any other site while using Chrome
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ivanfrias1Replied on April 12, 2019 at 3:43 PMThe setting say english, but all the main prompts are in German.
Ivan Frias
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MikeReplied on April 12, 2019 at 5:24 PM
We would like to apologize for the inconveniences you are facing.
The issue has been escalated to our developers.
In the meantime, please try the following:
- Change the Language via Account Settings to some other language (e.g. Español) and then back to English.
- Then click on the MEINE FORMULARE (MY FORMS) to see if that helps in fixing the website language.
Please let us know if it helps or not.
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MikeReplied on April 12, 2019 at 5:33 PM
The issue is supposed to be fixed. However, you may need to clear JotForm website cookies in your browser, and then log in again.
For example, see: