Why was my account autosuspended?

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    yaakov klein 
    Asked on April 17, 2019 at 12:10 PM

    I signed up for a free account and tried importing as couple of surveys from Survey Monkey and then my account was frozen. It said the account was auto suspended. 

    Please advise.



  • Profile Image
    Answered on April 17, 2019 at 12:33 PM

    The form http://www.jotform.us/form/91064832519156 was found on your account as suspicious of phishing activity because you're collecting user credentials.


    Gathering this type of data violates our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.

    We’ve removed the offending field on your form and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.