Why was my account autosuspended?

  • yaakov klein
    Asked on April 17, 2019 at 12:10 PM

    I signed up for a free account and tried importing as couple of surveys from Survey Monkey and then my account was frozen. It said the account was auto suspended. 

    Please advise.

    Thanks,

    Yaakov

    Jotform Thread 1796049 Screenshot
  • Bitia JotForm Support
    Replied on April 17, 2019 at 12:33 PM

    The form http://www.jotform.us/form/91064832519156 was found on your account as suspicious of phishing activity because you're collecting user credentials.

    15555187322019 04 17 1031 Screenshot 10

    Gathering this type of data violates our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.


    We’ve removed the offending field on your form and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.