Trying to get logged into subaccount user.

I have been designated to an account as a subuser,  and received a notice that forms were shared however I cannot get into the account.  I have not set up a password and when I mark - "forgot password"  do not receive an email with will allow me to reset it.

The account username "Gross_Carolyn" was already deleted. We have restored it, please try to log in again. If you reset the password, the reset instructions will be sent to "cgross@cefwi.org".