How can we reply to email submission?

We Do Not have the ability to click on Reply. Currently it is unobtainable... It is light grey (not black like the other options). 

How can we reply to email submission? Please see screen shot attached.

Thanks,

Kristy

Hi Kristy!

If you set your "Reply-to Email" setting as an email field's name which is in your form, upcoming email submissions come with the users' email. So, you can reply those emails directly in your inbox.

To do that,

1) Open the current "Notification".

2) On the appeared window, click to "Reply-To and Recipient Settings".

3) On that screen, change the "Reply-to Email" as an email field's name which is in your form

Please let us know if you have further questions. Have a great day! 

We Do Not have the ability to click on Reply. Currently it is unavailable... It is light grey (not black like the other options). 

Thank you.

Hi again!

Does your form have an email field? If it doesn't have an email field collected, the system would not have a way to know where to send the email to. Let us know if you have further questions.