How can we reply to email submission?

  • Profile Image
    CHLIMEDICAL
    Asked on April 17, 2019 at 06:11 PM

    We Do Not have the ability to click on Reply. Currently it is unobtainable... It is light grey (not black like the other options). 

     

    How can we reply to email submission? Please see screen shot attached.

    Thanks,

    Kristy

    Screenshot
  • Profile Image
    zuritapia
    Answered on April 17, 2019 at 07:46 PM

    Hi Kristy!

    If you set your "Reply-to Email" setting as an email field's name which is in your form, upcoming email submissions come with the users' email. So, you can reply those emails directly in your inbox.

    To do that,

     

    1) Open the current "Notification".

    2) On the appeared window, click to "Reply-To and Recipient Settings".

    3) On that screen, change the "Reply-to Email" as an email field's name which is in your form

    Please let us know if you have further questions. Have a great day! 

  • Profile Image
    CHLIMEDICAL
    Answered on April 18, 2019 at 03:57 PM

    We Do Not have the ability to click on Reply. Currently it is unavailable... It is light grey (not black like the other options). 


    Thank you.

  • Profile Image
    zuritapia
    Answered on April 18, 2019 at 05:47 PM

    Hi again!

    Does your form have an email field? If it doesn't have an email field collected, the system would not have a way to know where to send the email to. Let us know if you have further questions.