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CHLIMEDICALAsked on April 17, 2019 at 6:11 PM
We Do Not have the ability to click on Reply. Currently it is unobtainable... It is light grey (not black like the other options).
How can we reply to email submission? Please see screen shot attached.
Thanks,
Kristy
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zuritapiaReplied on April 17, 2019 at 7:46 PM
Hi Kristy!
If you set your "Reply-to Email" setting as an email field's name which is in your form, upcoming email submissions come with the users' email. So, you can reply those emails directly in your inbox.
To do that,
1) Open the current "Notification".
2) On the appeared window, click to "Reply-To and Recipient Settings".
3) On that screen, change the "Reply-to Email" as an email field's name which is in your form
Please let us know if you have further questions. Have a great day!
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CHLIMEDICALReplied on April 18, 2019 at 3:57 PM
We Do Not have the ability to click on Reply. Currently it is unavailable... It is light grey (not black like the other options).
Thank you.
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zuritapiaReplied on April 18, 2019 at 5:47 PM
Hi again!
Does your form have an email field? If it doesn't have an email field collected, the system would not have a way to know where to send the email to. Let us know if you have further questions.