Why was my account downgraded, I was a granfathered user?

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    stevward
    Asked on April 17, 2019 at 08:07 PM

    I accidentally deleted a form and when I went to restore is said I am only allowed 5 forms and wants me to upgrade.  Can I please have the form in my trash restored?


    Thanks

    Steven 

  • Profile Image
    roneet
    Answered on April 17, 2019 at 11:51 PM

    There is no subscription attached to your account. Are you referring to any other account that you have? Do you have any invoices for us to check?

    Looking forward to your response.

    Thanks.

  • Profile Image
    stevward
    Answered on April 18, 2019 at 03:43 AM
    No, it's a free account, had it for years.
    Steven.ward@g2fi.com was my account.
    ...
  • Profile Image
    roneet
    Answered on April 18, 2019 at 06:30 AM

    If it is on Free account then, unfortunately, you cannot have more than 5 Forms in your account.

    Then, you can archive the rest of the Form except 5. Archiving a form simply disables the form and places it in the archive folder. This way your account would remain in active status.

    Thanks