I cannot click on the form shared with me

  • Profile Image
    Asked on April 18, 2019 at 03:37 PM

    Like instructed from the answer to the question I asked yesterday, I changed the email account back to the original one. But I figured out that the forms folder shared with me reappeared but I cannot click on it. It seems like no forms in it, while there were several ones before I changed the email last week. The person who shared it says he has no access to it anymore.

  • Profile Image
    Answered on April 18, 2019 at 06:34 PM

    Hi @nyempiretennis!

    Oh no! No worries let's see what we can do, do you happen to know the username for the person who added you as a sub-user? The parent-user can try to re-add you as a sub-user id possible. If not, we will need authorization from the parent-user to be able to move the forms to your account.