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ssyssponsorshipAsked on April 19, 2019 at 5:57 PM
I have a form where people are ordering products. It's for a baseball league and one of them just notified me they put in the wrong size of YL, and want to change it to YXL. I tried to edit the form under survey submissions but it won't allow me to change it. Can you help?
Erin
Page URL: https://form.jotform.com/91034373601145 -
jonathanReplied on April 19, 2019 at 6:47 PM
Hi Erin,
It is possible to edit submissions except those submission in the payment field
How to Edit Submissions Made on Your Forms
From your screenshot image, I see you were referring to the submission payment done on the form.
Because completed/successful submission payments forward the data to the payment processor (i.e. PayPal), it is not possible to modify them after.
I hope this help. Let us know if you need further assistance.