We have compatibility & responsive issue in our form

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    UCJCUltimate
    Asked on April 22, 2019 at 09:20 AM

    when we try to open popup form in our iphone x safari. 
    responsive issue stay there. 



  • Profile Image
    Kiran
    Answered on April 22, 2019 at 10:43 AM

    As we check the form using the direct URL on an iPhone X - Safari browser, it seems to be working fine at our end. Could you let us know if you have the form embedded on any of your web pages and experiencing the issue? If so, please share the web page URL where the form is embedded so that we can take a look and assist you further. 

    We will wait for your response. Thank you! 

  • Profile Image
    UCJCUltimate
    Answered on April 22, 2019 at 11:43 AM
    Hi Kiran
    Please find the screen recording from my mobile device,
    I have attached a screenshot of the iPhone model.
    I look forward to your soonest response.
    Many thanks
    Yours sincerely,
    Todor Bogdev (Tod)
    Construction Manager, Hands on
    /On behalf of UCJC Ultimate /
    T. 01908 88 7313
    M. 07766 57 5151
    W. www.ucjc.co.uk
    ...
  • Profile Image
    UCJCUltimate
    Answered on April 22, 2019 at 11:43 AM
    I have attached 59secs video made with the screen recording options already installed on my iPhone.
    Todor
    ...
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    BDAVID
    Answered on April 22, 2019 at 01:06 PM

    The video was not attached on this forum thread. Only image files can be posted here. Please upload it to your Google Drive, and share with us the "Sharable link", so we can view the video.

    Also, please share the URL of the web page where you have embedded the form.

  • Profile Image
    UCJCUltimate
    Answered on April 22, 2019 at 01:43 PM
    Hi There
    2 links to x2 videos showing the same just, 1st is 1 min long, the 2nd one is 2min long:
    https://drive.google.com/file/d/1O-Eh3YvSkZad9dDq1D-hut5FmnfiukbR/view?usp=drivesdk
    https://drive.google.com/file/d/1kZ2tQfD0AUGYioXKag2N-jqc6iznzVpY/view?usp=drivesdk
    Visit our webpage: www.ucjc.co.uk
    Halfway down the home page you will see PROPERTY SURVEYS and below you will find link to the form with name—-> Property Health Check JOTFORM
    Yours sincerely,
    Todor Bogdev
    ...
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    Kiran
    Answered on April 22, 2019 at 02:34 PM

    Are you referring to the field labels being displayed out of the form borders on the mobile?

    155595766422042019_230419.png

    As we check your web page, it looks like that you are using a direct link to open the form on a pop-up normally. Could you try embedding the form using the Pop-up or light box embed method from the Publish wizard of your form. 

    Please give it a try and let us know if you need any further assistance. We will be happy to help. 

  • Profile Image
    UCJCUltimate
    Answered on April 25, 2019 at 12:43 PM
    Not only this issue. If you seethe video there is also more things that don’t function normal.
    ...
  • Profile Image
    Kiran
    Answered on April 25, 2019 at 02:22 PM

    I also see that the some of the fields are not being displayed correctly from the form. Could you let us know if the issue persists when you try to access the form using the direct URL?

    https://www.jotform.me/form/91044315543450

    Also, the link seems to be removed from your web page. Would it be possible for you to add a temporary web page with the link to the form on lightbox embed so that we may be able to use it for reference to forward it to our backend team if necessary?

    Thanks!