Reply/Forward Submissions: "Oops..reached your limit" error.

  • RobbBarrett
    Asked on April 23, 2019 at 6:53 AM

    15560166892019 04 23 11 47 59 Window Screenshot 10

    Hi Im still having problems forwarding from Jotform submissions into trello I get this error .it was transfering ok but has since refused to send

     

  • roneet
    Replied on April 23, 2019 at 8:23 AM

    This seems to be an issue while you are sharing the Form via email.

    Please take note though that for free accounts, the maximum submissions emails per day is 20.

    Have you forwarded more than 20 emails?

    Please confirm us so that we can take another look.

    Thanks.

  • RobbBarrett
    Replied on April 23, 2019 at 8:33 AM

    Hi thank you for your quick response yes I may well have done at least 20 yesterday testing and getting familiar with the process but only a few today and Im still experiencing the same problem do I have to wait a full 24 hours until it resets . thanks 

    Robb Barrett
    Advanced Manufacturing Fabrications Lab Manager
    Sainsbury Wellcome Centre
    25 Howland Street
    London
    W1T 4JG

    Tel: +44 07827 819454
    robb.barrett@ucl.ac.uk

  • BJoanna
    Replied on April 23, 2019 at 10:18 AM

    Yes, you will have to wait for the Email Reply/Forward Submissions counter to reset. Please note that this limit covers the following function: “Reply”, “Forward”, “Test Emails” and “Share via Email in Publish”. 

    You can also upgrade your account to increase the limits. The limit for the paid accounts is 1,000 emails per day.