How to access shared form data?

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    Sarah 
    Asked on April 23, 2019 at 07:30 PM

    Another preschool parent orgnanized a jotform to gather images and submissions for something.  She just changed my access so that it is no longer view only (not sure what it is).  But every time I try to click on an image from a submission in the form I get "WhOOPS" type errors.  

     

    What do I need to do to be able to access the images from a form that I did not create myself?

     

    Sarah

  • Profile Image
    Jed_C
    Answered on April 23, 2019 at 08:48 PM

    The main owner probably had the privacy option enabled to login when viewing the submissions.

    Kindly ask the owner if he/she has the options enabled in his account settings https://www.jotform.com/myaccount/settings.

    1556066846account_settings.png

    Let us know if you have any questions or if you need further assistance.