My account has been suspended

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    Gloria Lawrence 
    Asked on April 25, 2019 at 06:12 PM

    Hi,


    I had to reset my account password and now it is suspended. How long until I can get back in my account?

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    BitiaP
    Answered on April 25, 2019 at 06:58 PM

    These forms were found on your account as suspicious of phishing activity because you're collecting credit card details in plain form fields.


    http://www.jotform.us/form/91136057929160

    http://www.jotform.us/form/91134500339146

    15562324642019-04-25_1646.png

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.


    We’ve removed the offending fields on your forms and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.

     

  • Profile Image
    Gloria Lawrence 
    Answered on April 25, 2019 at 07:43 PM
    Ok thank you for this information!
    ...
  • Profile Image
    Gloria Lawrence 
    Answered on April 25, 2019 at 07:43 PM
    I was having trouble connecting PayPal , is there step by step on how to
    find my client ID and other info it asked for ?

    ...
  • Profile Image
    roneet
    Answered on April 25, 2019 at 11:00 PM

    I have moved your next concern to a separate thread:

    https://www.jotform.com/answers/1804606

    We will address it shortly.

    Thanks.