Upgrading our account

Good day,

I am trying to upgrade our account from the free package to the bronze package and I completed the credit card payment method but then the page froze so I'm not sure if the payment was processed or not?

Please, can you have a look your side and let me know.

Many Thanks

Tarryn 

I've checked our logs and I couldn't find any proof that you paid. Your account is currently on the Free plan. Could you please try to pay again?

If you need any help, let us know.