Error related to custom tab while posting Jotform to FB Business Page

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    JannaJIW
    Asked on April 27, 2019 at 09:51 AM

    Hi! I am loving so far what I am seeing with JotForm and think it is going to help our business out tremendously! 

    I am trying to add a form to our business FB page... when I follow the steps, it says "This page does not have permission to install a custom tab"... can you tell me what I need to change on my FB page in order to allow this to be added?

    Thanks so much! 

  • Profile Image
    gerardw
    Answered on April 27, 2019 at 10:53 AM

    Hello,

    This is caused by Facebook adding a rule of having 2000 followers/fans to create Custom tabs.

    This rule came as part of the 90-Day Breaking Changes on the Version 2.11 Update of Facebook, which rolled out on November 7, 2017. And the rule became live on February 7, 2018.

    Related statement from Facebook: https://developers.facebook.com/docs/pages/tabs/ 

    If you are experiencing this issue with a page that has more than 2000 followers, please let us know.