How to solve "This form has exceeded its allocated quota" problem

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    afafmseleem
    Asked on April 28, 2019 at 10:27 AM

    i created alot of forms in nabasoft.com by jotform plugin in wordpress website ,

    and it stopped and i don't know the account it created by or how it has been done 

    i want to know the plan for it and how to change it 


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    Mike_G
    Answered on April 28, 2019 at 11:27 AM

    I have checked the website you linked and saw a warning message saying that the form has exceeded its allocated quota.

    Upon checking the account that owns the form on the website, it appears that the account is on a free subscription and has exceeded the monthly submission limit allowed for accounts in that tier (Starter). For this month, the account has already acquired a total of 185 submissions. The monthly submission limit resets every first of the month, however, if you will need to receive more submissions before the 1st of the following month, I suggest that you upgrade your account — How-to-upgrade-my-account

    Also, once you upgrade your account, your account and forms will be activated automatically.

    To learn more about your account's usage and limit, you may refer to this guide — Understanding-Your-Account-Usage-Limits

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    afafmseleem
    Answered on April 28, 2019 at 11:36 AM

    can i know details for account associated to this website because i can't remember this account 

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    Mike_G
    Answered on April 28, 2019 at 12:57 PM

    The account the form on the website you linked is associated with is abdo_host.

    If you are not aware of that account's password, perhaps you can perform a password reset — How-to-reset-the-password

    Feel free to contact us again anytime if you have other questions or concern.

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    afafmseleem
    Answered on April 29, 2019 at 03:43 AM

    i can't get the email associated to "abdo_host" so i can't reset the password please help me to reach details about this account to can solve the problem 

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    Welvin
    Answered on April 29, 2019 at 08:34 AM

    The email address is abd******soft@gmail.com. I cannot disclose the full email address for privacy reasons. If you are related to the account owner, you should know this email. You should ask nabasoft.com instead.