Receiving an error message while downloading the uploaded pdfs or documents from our form

  • Profile Image
    Peter Uddfors 
    Asked on April 29, 2019 at 11:36 AM

    Hello,


    I have a problem seing documents that are uploaded on the jot form http://sveaviken.se/batplats/avtal-avgifter.html   I get error message such as this the whole time   https://www.jotform.com/uploads/PeterUddfors/90064119588361/4323609300318365319/Abnahmebericht.pdf 


    Can you please help


    Br    Peter

  • Profile Image
    Kiran
    Answered on April 29, 2019 at 01:25 PM

    I notice that your account is enabled with the option 'Require login to view uploaded files' in the Privacy section of your account settings.


    1555422266Login2ViewUploadedFiles.png

    Please make sure that you are logged into your JotForm account in order to download the files or you may disable this option so that you should be able to download the files without logging into your JotForm account.

    Thanks!

  • Profile Image
    PeterUddfors
    Answered on April 29, 2019 at 04:33 PM

    Great, that worked. Thanks alot   Peter

  • Profile Image
    PeterUddfors
    Answered on April 30, 2019 at 02:56 AM

    Hello,


    Now it has happened at several occasions that I get the message "ERR_TOO_MANY_REDIRECTS"   and it says that I need to delete all cookies. I dont want to do that to avoid loosing functionality. Is there a way to only delete jotform cookies?    Br  PEter 

  • Profile Image
    jherwin
    Answered on April 30, 2019 at 07:08 AM

    Sorry for the inconvenience caused. That issue is caused by Google Chrome when the filename contains whitespace. However, Google fixed this issue in the new version of Google Chrome (Version 74.0.3729.108). Please check for your Google Chrome updates.

    Here's a screencast how to check your chrome version:
    1556622459chromever.gif