I canceled and downgraded my subscription a while ago and I was still charged.

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    Showron
    Asked on May 13, 2019 at 06:28 PM

    Hi,

    I canceled and downgraded my subscription a while ago and I was still charged $20. I'm looking for refund.

    Thanks again,


    Showron

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    BDAVID
    Answered on May 13, 2019 at 08:04 PM

    We apologize for the inconvenience. The subscription(I-DM6DR1EF3U9R) was being paid through PayPal, unfortunately, it can only be cancelled at PayPal's end. I can see that you have already done it. 

    We will refund the last payment from that subscription, please allow 5 to 7 business days for the refund to be completed.