Cancel subscription

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    dng
    Asked on May 16, 2019 at 02:39 PM

    Cancel our subscription please.

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    jherwin
    Answered on May 16, 2019 at 04:28 PM

    Your plan auto-renewal is already canceled and your subscription will expire on July 01, 2019. Please let us know if you would like to downgrade your account immediately.

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    dng
    Answered on May 16, 2019 at 08:43 PM
    Thanks. We would like to downgrade immediately
    Best regards,
    Sent from my iPhone
    ...
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    BDAVID
    Answered on May 16, 2019 at 10:26 PM

    Your account is back to free plan, and a prorated refund of $11.25 has been provided for the unused time.

    Open a new forum thread if you need anything else, we will be glad to assist you.