The PDF forms that I am receiving have somehow changed to the old format

  • menardk2
    Asked on May 17, 2019 at 5:02 PM

     

    2. the PDF forms that i am receiving have somehow changed to the OLD pdf format.

    - Why would the PDF forms submitted not be in the NEW format now?

    (Shift notes)

  • Welvin Support Team Lead
    Replied on May 17, 2019 at 5:17 PM

    We're sorry to hear this, but I checked your form settings, and it is still set to the new PDF editor which should send you the new PDF document format. I also check the PDF editor, and you have it properly configured. 

    I re-saved your form settings and PDF editor. Would you mind testing again? Please note that I did not change the PDF format. I only did a small change and revert it back to trigger the autosave. 

    I hope that helps, and I look forward to your reply.