Form payment field is missing

  • Profile Image
    carlaanne
    Asked on May 18, 2019 at 05:59 AM

    I created a jotform. It’s been filled out. And now there’s nothing. And my payment which was hooked up through square is nowhere. 

    The link still works  but when I login it’s gone. 

    Im NOT happy. Please help. 

  • Profile Image
    Richie_P
    Answered on May 18, 2019 at 10:03 AM

    I have checked the form and it seems it is under the account carlacoroy.

    I used the Form URL and I was able to view the payment field in the form.

    Here is my screenshot:

    I have also checked the the form in the account and the payment fields are present.

    Can you please try clearing your browser's cache or use another browser in viewing your form?

    Let us know if the issue still remains.

  • Profile Image
    carlacoroy
    Answered on May 18, 2019 at 10:39 AM

    Thank you!