Form payment field is missing

  • carlaanne
    Asked on May 18, 2019 at 5:59 AM

    I created a jotform. It’s been filled out. And now there’s nothing. And my payment which was hooked up through square is nowhere. 

    The link still works  but when I login it’s gone. 

    Im NOT happy. Please help. 

    Jotform Thread 1827883 Screenshot
  • Richie JotForm Support
    Replied on May 18, 2019 at 10:03 AM

    I have checked the form and it seems it is under the account carlacoroy.

    I used the Form URL and I was able to view the payment field in the form.

    Here is my screenshot:

    Form payment field is missing Image 1 Screenshot 20

    I have also checked the the form in the account and the payment fields are present.

    Can you please try clearing your browser's cache or use another browser in viewing your form?

    Let us know if the issue still remains.

  • carlaanneferguson
    Replied on May 18, 2019 at 10:39 AM

    Thank you!