Issues with my account

  • Profile Image
    Max Robson 
    Asked on May 18, 2019 at 07:29 AM

    So I went to log in today and my account says its suspended and my forms have gone.


    I recently requested some support and now my account is gone. 


    Could you please help me find out why. 


    Thanks 

  • Profile Image
    ktyaguirre
    Answered on May 18, 2019 at 03:38 PM

    Upon review of your account it was found your form: http://www.jotformeu.com/form/70715812626355 was collecting ID uploads. This is not allowed since our upload buttons are not designed nor intended to protect sensitive information. Please refrain from using this tool for that purpose.

    We have cleansed your form and reactivated your account.

    Thank you

  • Profile Image
    RentalByRobson
    Answered on May 23, 2019 at 01:32 PM

    Hello,


    Im so sorry. I wasnt aware that this was the case. I will absolutely refrain from doing this now.