Payment processing form

  • Profile Image
    Asked on May 19, 2019 at 09:56 AM

    When I click on the product section of my form while editing, a box appears saying it is in Sandbox mode.  There is a link to turn off Sandbox mode, but nothing happens when I click on it.  I am trying to use the form with Square payments.

    Please help!

    Thank you!


  • Profile Image
    Answered on May 19, 2019 at 11:28 AM

    On the builder page of your form, click the "Payment Settings" button of the payment field and change the "Mode" of the integration from "Test" to "Live" then click the "Connect with Square" to login your Square account. That should remove the warning that Sandbox is enabled for your payment field.

    NOTE: You should also click the "Continue" button at the bottom after connecting your Square account to save the changes.


    However, if after you click the "Payment Settings" button of the payment field and it shows you "Payment Settings" instead of "Square Integration" just click the cogwheel icon on the top-right corner as shown in the screenshot below.