Payment processing form

  • hmsimplews
    Asked on May 19, 2019 at 9:56 AM

    When I click on the product section of my form while editing, a box appears saying it is in Sandbox mode.  There is a link to turn off Sandbox mode, but nothing happens when I click on it.  I am trying to use the form with Square payments.

    Please help!

    Thank you!

    Donna

  • Mike_G JotForm Support
    Replied on May 19, 2019 at 11:28 AM

    On the builder page of your form, click the "Payment Settings" button of the payment field and change the "Mode" of the integration from "Test" to "Live" then click the "Connect with Square" to login your Square account. That should remove the warning that Sandbox is enabled for your payment field.

    NOTE: You should also click the "Continue" button at the bottom after connecting your Square account to save the changes.

    1558278756zt11 07 25 Screenshot 10

    However, if after you click the "Payment Settings" button of the payment field and it shows you "Payment Settings" instead of "Square Integration" just click the cogwheel icon on the top-right corner as shown in the screenshot below.

    1558279613zt11 22 45 Screenshot 21