Stripe Form: The zip code you supplied failed validation - error upon submission

  • ENRLTAYL
    Asked on May 22, 2019 at 2:48 PM

    I have had a few issues with people entering post codes into my questionaire.


    The most recent is


    LS7 4JF

     

    Form link:

    https://form.jotformeu.com/82624115444351



    Page URL: https://form.jotformeu.com/82624115444351
  • Mike
    Replied on May 22, 2019 at 4:11 PM

    Could you please provide more information on your inquiry? Is there some issue with the Postcode input?

    1558555617img Screenshot 10

    Please let us know if your users are getting any specific errors and how they are getting them.

  • ENRLTAYL
    Replied on May 22, 2019 at 5:38 PM

    1558561101Screenshot 2019 05 21 at 10 Screenshot 10

  • ENRLTAYL
    Replied on May 22, 2019 at 5:39 PM

    this is the error message that a customer receives

  • Mike
    Replied on May 22, 2019 at 6:58 PM

    Thank you for the provided screenshot.

    I am not sure if this can fix the issue, but what you can try is configuring the Stripe field to get a billing address from the form Address field. You can do this via Additional Gateway Settings of the Stripe field.

    1558565591img2 Screenshot 10

    1558565453img Screenshot 21

    Alternatively, you may need to disable the address verification check in your Stripe account.

  • ENRLTAYL
    Replied on May 23, 2019 at 2:36 PM

    Hi I did the address change,


    Can you check its been completed correctly.


    Im not sure why most postcodes work and some do not. are they not recognised in the jotform system?


    Thanks


    Luke

  • Alan_D
    Replied on May 23, 2019 at 4:00 PM

    As far as I see you have set the integration correctly. The Stripe integration is checking the zip code on in the payment field its own side. I think changing the billing address will help you. Please contact us if the issue persists.

  • ENRLTAYL
    Replied on May 23, 2019 at 5:03 PM

    So you think it should be sorted now or do I need to do something else? I'm not sure what to do. 

  • Mike
    Replied on May 23, 2019 at 6:23 PM

    The error provided was related to the payment details verification. That was not something related to the JotForm verifications. Stripe's Radar includes a default rule to block any payments that fail ZIP code verification, which can be enabled or disabled within the Stripe Dashboard. Now your Stripe field is properly configured to pass the customer's billing address to the Stripe. Hopefully, this will improve the situation. So you may leave it as is for now and see if the situation has been improved.

  • ENRLTAYL
    Replied on May 24, 2019 at 5:36 AM

    It's failed again I believe could this be linked to the fact it could be different postcodes used for sign up and payment I. E. Card not registered at same postcode? 

  • jonathan
    Replied on May 24, 2019 at 7:18 AM

    As mentioned previously, the zip code / postcode error encountered by the user is most probably not related to JotForm verification side.

    I researched about this and I found the answer in the Stripe payment help documents.

    You can check on the link below the mentioned of payment verification checks that involves the zip code /postcode on Stripe side.

    https://stripe.com/docs/disputes/prevention#make-use-of-verification-checks


    I hope this help. Please let us know if you need further assistance.