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NeighborhoodPsychiatryAsked on May 23, 2019 at 11:01 PM
I keep getting a non specific error message that it couldn't load forms and to try again.
Any idea why?
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Ashwin JotForm SupportReplied on May 24, 2019 at 2:07 AM
I am sorry for the trouble caused to you. I did check your account and you seems to have enabled HIPAA compliance.
When I tested the "Field Manager" app in HIPAA-enabled account and I am able to replicate the issue you are having. It seems to display "SOMETHING WENT WRONG WHEN FETCHING FORMS, PLEASE TRY AGAIN." message.
I am escalating this issue to our backend team. We will get back to you as soon as we have any update on this.
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streamcampReplied on June 8, 2019 at 1:23 PM
I have the same issue with HIPPA complant Account! Please help
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MikeReplied on June 8, 2019 at 4:12 PM
Let me please inform you that HIPAA-enabled accounts use a different environment with more strict policies. The Field Manager app is not currently compatible with the HIPAA-enabled accounts.
However, a ticket has been already escalated to our developers to see if this is something that can be improved. This support thread will be updated if we have any news.