Barcode scanner not working

  • ocovello
    Asked on May 29, 2019 at 9:38 AM

    Hi,

    I just signed up for a paid subscription and I am having trouble.  I used the barcode widget and it is not working consistently.  I am not sure if I am doing something wrong.  Is it not available when embedding on a webpage?  It is also not working on the jotForm link when emailed to myself.  Please help

  • Alan_D
    Replied on May 29, 2019 at 11:44 AM

    I think you have used the script embed code while embedding the form into your webpage. We highly recommend the users to use iframe embed code while embedding. Barcode scanner not working Image 10Barcode scanner not working Image 21The widget is working with the iframe embed code. 1559144567bandicam20190529183944907 Screenshot 32And the scanned value is showing in the notification email. Barcode scanner not working Image 43Please contact us whenever you have any questions.