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themobilediscocompanyAsked on June 2, 2019 at 10:22 AM
I cancelled my bronze subscription months ago.. Why are you still taking payments?
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Welvin Support Team LeadReplied on June 2, 2019 at 11:33 AM
Our apologies. For Paypal subscriptions, clicking the downgrade/cancel button in the billing page will only send us a cancellation request to our support email. The assigned team will then do the process.
I see that you have already canceled the subscription. I went ahead and sent a refund request to our billing team for your last payment. Our refund timeframe is within 4-10 business days.
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themobilediscocompanyReplied on June 2, 2019 at 12:43 PMNo, I cancelled months ago so I want all the months I paid back as a refund
- not just one month.
Kevan
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Welvin Support Team LeadReplied on June 2, 2019 at 1:24 PM
Hi Kevan,
I'm sorry, but I only see a request you made at 11:41 today. I checked our logs, but I couldn't find any other requests sent to our support email for your account. When did you cancel by the way? Like, 3 months ago?
Unfortunately, we can only refund the last two payments if the request is valid. This is a kind of restriction put to us by Paypal. I have adjusted the refund request to 2 months.