I need to edit or reset my Square connection

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    sunapee
    Asked on June 02, 2019 at 12:24 PM

    My form is processing the submissions to the wrong account.  

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    Mike_G
    Answered on June 02, 2019 at 01:50 PM

    If that is the case, you can edit your form by opening it on the builder page. Then, on the builder page, you can easily locate the Square payment field in the form by clicking the "Edit" button under the PAYMENTS tab of the Form Elements. (Please refer to the screenshot below.)

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    Open the Square Integration and click "Disconnect". To connect a different account, just click the "Connect" button and log in your other account.

    Feel free to contact us anytime if you have other questions or concerns.

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    sunapee
    Answered on June 02, 2019 at 02:03 PM

    I have done this many times . It seems to take it an dit allows me to select all the right fields but when I leave the form and go back in it has switched back to the incorrect one which is a different Square account. 

     

    I know this sounds crazy but  have tested it over and over.  The location is correct when I set it up - it says  Project Sunapee but when I leave the form and go back in the location has reverted to a location called Sunapee Heritage Alliance and that is a different square account. 

    The form that is a problem is Beatlemania Tickets 

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    Mike_G
    Answered on June 02, 2019 at 03:30 PM

    If it goes back to the old Square account that was logged in the integration, it can only mean that the new account might be logged in successfully but the changes were not saved.

    I apologize for any inconvenience but I have to ask, were you clicking the green "SAVE" button when you make the changes? If not, I suggest that you do and let us know if the issue persists after.

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    We will wait for your response.