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PerskinLawAsked on June 11, 2019 at 1:12 PM
Many times when I send the link to my clients to fill out my form, they are unable to submit or the link does not work.
Is their an issue with my account?
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MikeReplied on June 11, 2019 at 2:53 PM
Are you having this issue with an embedded form, or with a direct form link? Please kindly provide us with a link where we can reproduce the issue. Also, let us know if your clients receive any errors.
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Brian PerskinReplied on June 12, 2019 at 1:37 PM
http://www.jotformpro.com/PerskinLaw/Custody_Consultation
The link above does not work all the time. Many clients inform me that they cannot open this link.
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PerskinLawReplied on June 12, 2019 at 1:43 PMMy clients keep telling me the link will not open. It works sporadically. Please fix this issue
I have attached the link http://www.jotformpro.com/PerskinLaw/Custody_Consultation
Sincerely,
Brian D. Perskin, Esq.
BDP@PerskinLaw.com
BRIAN D. PERSKIN & ASSOCIATES P.C.
44 Court Street, Suite 1210
Brooklyn, NY 11201
PHN: (718) 875-7584
efax: (718) 509-1378
Satellite Office at:
600 Third Avenue, 2nd Floor
New York, NY 10016
PHN: (212) 355-0887
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PerskinLawReplied on June 12, 2019 at 1:43 PMThis link does not work as well https://form.jotform.com/PerskinLaw/newclientform
Sincerely,
Brian D. Perskin, Esq.
BDP@PerskinLaw.com
BRIAN D. PERSKIN & ASSOCIATES P.C.
44 Court Street, Suite 1210
Brooklyn, NY 11201
PHN: (718) 875-7584
efax: (718) 509-1378
Satellite Office at:
600 Third Avenue, 2nd Floor
New York, NY 10016
PHN: (212) 355-0887
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MikeReplied on June 12, 2019 at 2:57 PM
The first link http://www.jotformpro.com/PerskinLaw/Custody_Consultation has the next URL value for some reason:
So it looks like there is some redirect being applied which is not working right. This is why the page is not accessible.
But if you access the link directly http://www.jotformpro.com/PerskinLaw/Custody_Consultation it is working properly.
Have you received that link with modified URL value from a client or copied it from somewhere?
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PerskinLawReplied on June 12, 2019 at 3:43 PMI do not understand? What link should I attach
Sincerely,
Brian D. Perskin, Esq.
BDP@PerskinLaw.com
BRIAN D. PERSKIN & ASSOCIATES P.C.
44 Court Street, Suite 1210
Brooklyn, NY 11201
PHN: (718) 875-7584
efax: (718) 509-1378
Satellite Office at:
600 Third Avenue, 2nd Floor
New York, NY 10016
PHN: (212) 355-0887
... -
PerskinLawReplied on June 12, 2019 at 3:43 PMThis is not working I need to speak to somebody asap
Sincerely,
Brian D. Perskin, Esq.
BDP@PerskinLaw.com
BRIAN D. PERSKIN & ASSOCIATES P.C.
44 Court Street, Suite 1210
Brooklyn, NY 11201
PHN: (718) 875-7584
efax: (718) 509-1378
Satellite Office at:
600 Third Avenue, 2nd Floor
New York, NY 10016
PHN: (212) 355-0887
... -
PerskinLawReplied on June 12, 2019 at 3:43 PMI attached the correct link, but some how , if it goes to junk mail the link is removed. Can this problem be fixed. If not, I will have to find a new service
Sincerely,
Brian D. Perskin, Esq.
BDP@PerskinLaw.com
BRIAN D. PERSKIN & ASSOCIATES P.C.
44 Court Street, Suite 1210
Brooklyn, NY 11201
PHN: (718) 875-7584
efax: (718) 509-1378
Satellite Office at:
600 Third Avenue, 2nd Floor
New York, NY 10016
PHN: (212) 355-0887
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MikeReplied on June 12, 2019 at 4:10 PM
It seems like the form link is modified by some software on your end.
Could you please provide a bit more details on how you share the links? Do you send the form links in emails? What email software do you use? Do you use an office network or a home network? Some networks have security restrictions, so in theory, the issue might be also related to some proxy/security related software in your or the user's network.
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PerskinLawReplied on June 12, 2019 at 4:43 PMI send out a confirmation email with the link from my case management program. The link is not sent out through my outlook. The program is called avvo ignite. I have been doing this for years. It started to give us issues about 6 months ago.
Sincerely,
Brian D. Perskin, Esq.
BDP@PerskinLaw.com
BRIAN D. PERSKIN & ASSOCIATES P.C.
44 Court Street, Suite 1210
Brooklyn, NY 11201
PHN: (718) 875-7584
efax: (718) 509-1378
Satellite Office at:
600 Third Avenue, 2nd Floor
New York, NY 10016
PHN: (212) 355-0887
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MikeReplied on June 12, 2019 at 5:02 PM
Your JotForm form links are working properly when I test them from different locations. So the links you get from JotForm are fine.
It looks like that your shared links are being modified by the avvo ignite software, so I would like to suggest contacting their support to find out how to fix this issue.