Account suspended

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    Asked on June 11, 2019 at 01:15 PM

    Hello, my account was suspended, I'm assuming because I was asking for credit card information. I went ahead and removed the credit card field. Can you reinstate it please? Thank you!

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    Answered on June 11, 2019 at 01:40 PM

    This form was found on your account as suspicious of phishing activity because you're collecting credit card details in plain form fields.


    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't ` be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We’ve removed the offending fields on your form and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.