pdf attachment template is playing up

  • penOffice
    Asked on June 12, 2019 at 5:27 AM

    Dear Sir/Madam

    This is how the PDF format needs to be, for us to receive the correct format on our printouts. 


    Jotform Thread 1854186 Screenshot
  • Richie JotForm Support
    Replied on June 12, 2019 at 8:44 AM

    Unfortunately, I cannot view the screenshot you have shared.

    To post screenshots, kindly follow this guide-How-to-add-screenshots-images-to-questions-to-the-support-forum.

    To clarify, are you still receiving the Old PDF layout in your PDF attachment?

    I have tested a cloned version of your form and I'm receiving the attached PDF document with the new PDF layout.

    pdf attachment template is playing up Image 1 Screenshot 20

    It seems my colleague has forwarded the issue to our back-end team.

    Can you please reply at this thread https://www.jotform.com/answers/1852571 so that our developers will know that the issue still remains?

    Thank you.