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penOfficeAsked on June 12, 2019 at 5:27 AM
Dear Sir/Madam
This is how the PDF format needs to be, for us to receive the correct format on our printouts.
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Richie JotForm SupportReplied on June 12, 2019 at 8:44 AM
Unfortunately, I cannot view the screenshot you have shared.
To post screenshots, kindly follow this guide-How-to-add-screenshots-images-to-questions-to-the-support-forum.
To clarify, are you still receiving the Old PDF layout in your PDF attachment?
I have tested a cloned version of your form and I'm receiving the attached PDF document with the new PDF layout.
It seems my colleague has forwarded the issue to our back-end team.
Can you please reply at this thread https://www.jotform.com/answers/1852571 so that our developers will know that the issue still remains?
Thank you.