pdf attachment template is playing up

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    Asked on June 12, 2019 at 05:27 AM

    Dear Sir/Madam

    This is how the PDF format needs to be, for us to receive the correct format on our printouts. 

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    Answered on June 12, 2019 at 08:44 AM

    Unfortunately, I cannot view the screenshot you have shared.

    To post screenshots, kindly follow this guide-How-to-add-screenshots-images-to-questions-to-the-support-forum.

    To clarify, are you still receiving the Old PDF layout in your PDF attachment?

    I have tested a cloned version of your form and I'm receiving the attached PDF document with the new PDF layout.

    It seems my colleague has forwarded the issue to our back-end team.

    Can you please reply at this thread https://www.jotform.com/answers/1852571 so that our developers will know that the issue still remains?

    Thank you.