Popup Blocker Redirect on Thank You Submission

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    Asked on June 14, 2019 at 03:06 AM

    We have a form set up that when a customer clicks submit they are supposed to be redirected to our scheduling link to set up a design consult call. However when you click submit on this form the redirect is blocked. We need our clients to be redirected and not blocked?


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    Answered on June 14, 2019 at 03:34 AM

    I tested your form and I was redirected to the following page. 


    If you are getting Pop-ups blocked message, you need to set it to allow redirects.


    If the redirect is not working on your embedded form, please provide us the webpage URL and we will test it there as well. 

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    Answered on June 14, 2019 at 08:37 PM


    This is the webpage that the form is being hosted on - the redirect is still not working for us

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    Answered on June 14, 2019 at 10:50 PM

    Thank you for the additional information.

    I have tested the URL that you provided but was not able to experience the concern. I suggest it best to try accessing the site via another browser to isolate the issue.

    You may also check your current browser's settings and/or antivirus software installed on your PC as pop-up blocker might have been turned-on, causing the page not to load when redirected.

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