Popup Blocker Redirect on Thank You Submission

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    barrcodebranding
    Asked on June 14, 2019 at 03:06 AM

    We have a form set up that when a customer clicks submit they are supposed to be redirected to our scheduling link to set up a design consult call. However when you click submit on this form the redirect is blocked. We need our clients to be redirected and not blocked?


    https://form.jotform.com/91294675922164 

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    BJoanna
    Answered on June 14, 2019 at 03:34 AM

    I tested your form and I was redirected to the following page. 

    1560497057redirect.PNG

    If you are getting Pop-ups blocked message, you need to set it to allow redirects.

    https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop&hl=en

    If the redirect is not working on your embedded form, please provide us the webpage URL and we will test it there as well. 

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    barrcodebranding
    Answered on June 14, 2019 at 08:37 PM

    https://barrcodebranding.kartra.com/page/eRq7

    This is the webpage that the form is being hosted on - the redirect is still not working for us

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    JohnRex
    Answered on June 14, 2019 at 10:50 PM

    Thank you for the additional information.

    I have tested the URL that you provided but was not able to experience the concern. I suggest it best to try accessing the site via another browser to isolate the issue.

    You may also check your current browser's settings and/or antivirus software installed on your PC as pop-up blocker might have been turned-on, causing the page not to load when redirected.

    1560566953website test.gif