EU User: Form's Show/Hide condition not working

  • npex
    Asked on June 19, 2019 at 6:09 AM

    Dear sir / madam,

    All of our forms seem to experience an issue where the fields are not showing, making it impossible to complete the form. (e.g. https://form.jotform.com/80572517058964) 

    Customers are complaining and the timing is very inconvenient. 

    Upon selecting any option from the first drop down the form should expand itself, this is not working. 

    Page URL: https://form.jotform.com/80572517058964
  • roneet
    Replied on June 19, 2019 at 6:16 AM

    We are really sorry for the inconvenience this is causing.

    There is a temporary glitch at our end. We have reported the issue to our developers. Our developers are looking into the issue.

    We will update you as soon as we receive any news.

    Thanks.

  • roneet
    Replied on June 19, 2019 at 6:51 AM

    We apologize for the inconvenience, there was a temporary issue on our end. The issue should be resolved now!

    Please let us know if you have any other questions.

    Thanks for your patience.