It says my account is suspended

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    Josh Kwok 
    Asked on June 20, 2019 at 06:46 PM

    Please advise, my username is: joshkwok

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    ktyaguirre
    Answered on June 20, 2019 at 09:51 PM

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    Form id: http://www.jotform.us/form/71096704423151 was found with collection of credit card information on plain text fields.

    We had to remove the fields in order to being able to reactivate your account.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    Your account is active and your forms available.

    Thank you