Weird letter in front of my sentences on my form

  • lbbp
    Asked on June 25, 2019 at 1:44 PM

    I'm getting a capital A with an up arrow on top of it in front of my sentences. It happened between 6/18/19 and 6/21/19. could you please help me remove it. I haven't changed my form during that time frame.

    Jotform Thread 1869724 Screenshot
  • John Support Team Lead
    Replied on June 25, 2019 at 2:49 PM

    I have cloned your form and conducted a test submission to replicate the issue. However, I didn't see "Â" character in my email.

    1561488356testsss Screenshot 10

    May we know what email platform are you using? This might be an issue with the HTML encoding on that page (specifically about UTF-8 encoding).

    You might check out HTML encoding issues - "Â" character showing up instead of " "

    By the way, I am using Gmail.

  • lbbp
    Replied on June 25, 2019 at 2:59 PM

    We are getting the form from Jotform in an email. The 3 of us in the group are all receiving it the same way. I also checked it on my I phone in my email and it has the A also. It's not on our end, nothing has changed with all of our email systems. I am using windows 10 with outlook 2013. I am not sure what the others are using.

  • lbbp
    Replied on June 25, 2019 at 3:48 PM

    Here's the latest one.1561492110JotForm print screen Screenshot 10

  • Ivaylo JotForm Support
    Replied on June 25, 2019 at 5:20 PM

    I have also tested your form and I am not able to replicate the problem. It looks fine here. Can you please try to use different e-mail address or different pc and test? It seems that the problem is from your end.

    Weird letter in front of my sentences on my form Image 10

  • lbbp
    Replied on June 25, 2019 at 5:45 PM

    Thank you, I'll check with our IT guy