Weird letter in front of my sentences on my form

  • Profile Image
    lbbp
    Asked on June 25, 2019 at 01:44 PM

    I'm getting a capital A with an up arrow on top of it in front of my sentences. It happened between 6/18/19 and 6/21/19. could you please help me remove it. I haven't changed my form during that time frame.

    Screenshot
  • Profile Image
    John
    Answered on June 25, 2019 at 02:49 PM

    I have cloned your form and conducted a test submission to replicate the issue. However, I didn't see "Â" character in my email.

    1561488356testsss.PNG

    May we know what email platform are you using? This might be an issue with the HTML encoding on that page (specifically about UTF-8 encoding).

    You might check out HTML encoding issues - "Â" character showing up instead of " "

    By the way, I am using Gmail.

  • Profile Image
    lbbp
    Answered on June 25, 2019 at 02:59 PM

    We are getting the form from Jotform in an email. The 3 of us in the group are all receiving it the same way. I also checked it on my I phone in my email and it has the A also. It's not on our end, nothing has changed with all of our email systems. I am using windows 10 with outlook 2013. I am not sure what the others are using.

  • Profile Image
    lbbp
    Answered on June 25, 2019 at 03:48 PM

    Here's the latest one.1561492110Jotform print screen.jpg

  • Profile Image
    Ivaylo
    Answered on June 25, 2019 at 05:20 PM

    I have also tested your form and I am not able to replicate the problem. It looks fine here. Can you please try to use different e-mail address or different pc and test? It seems that the problem is from your end.

    1561497536210.JPG

  • Profile Image
    lbbp
    Answered on June 25, 2019 at 05:45 PM

    Thank you, I'll check with our IT guy