Bar code Scanner and Matrix Dynamique on Mobile devices

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    DevoraG
    Asked on June 26, 2019 at 11:35 AM

    Hi,

    We have a form that is working online with these widgets. It is not working on a mobile device.

    Can these widgets work on an iPhone?

    Thank you!

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    denis_calin
    Answered on June 26, 2019 at 01:43 PM

    Hi @DevoraG!

    I apologize for the inconvenience. I have just tested your form on my iPhone 6s and was not able to replicate the issue - both the Matrix Dynamique and the Barcode Scanner are displayed on the mobile screen:

    1561570390IMG_4114.PNG

    I have also tested the form on the simulated iPhone 7 and iPhone XS with the same results - all widgets are displayed and functioning. Could you please let us know if you are embedding this form anywhere and provide the webpage URL if you are? Also, let us know the iPhone model so that we can run further tests on our end. 

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    DevoraG
    Answered on June 26, 2019 at 03:24 PM

    I'm not sure what you mean by embedding the form. I click on the link directly from my email.

    I am testing the form on an iPhone 8 plus.

    Thank you!

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    Victoria_K
    Answered on June 26, 2019 at 05:06 PM

    Hello,

    I am also testing with iPhone 8 Plus and few other IOS devices, but I am not able to replicate the issue. Maybe you can try using different internet connection to see if something on current network is blocking widgets?

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    DevoraG
    Answered on June 27, 2019 at 10:15 AM

    Thank you! It's working now :)