Form thank you redirect not working

  • Profile Image
    Asked on June 28, 2019 at 04:11 AM

    Hi there,

    I have designed a web site in Wix (it is a free site with them, so I don't have a domain registered as yet.  I am selling back issues of an e-mag and want customers to choose which issues they want using a form.  So far so good.

    But when I get to the conditional logic at the end, I want customers to choose whether they want to pay offline or be referred to my online shop page (on the same, free Wix site).  When I put in the URL for the shop, the form won't take you to the shop page.  I do, however, get a copy of the form.

    The form is at:

    The web page I am trying to link to is:

    I have done this before with web sites and JotForms successfully, not sure why it's not working now. Please advise what to do?

    TThank you very much.

    Bronwyn Howard

  • Profile Image
    Answered on June 28, 2019 at 05:43 AM

    I checked your form, but it cannot work like that, since what would happen if the user chooses like this:

    1561714191Screen Shot 2019-06-28 at 11.2

    I would insert a radio button instead:

    1561714783Screen Shot 2019-06-28 at 11.3

    Which would show the PayPal field when selected:

    1561714843Screen Shot 2019-06-28 at 11.4

    And for the rest you can just use conditional logic to redirect:

    1561714999Screen Shot 2019-06-28 at 11.4

    Here is my test form:

    Hope it helps.

    Thank you!

  • Profile Image
    Answered on June 28, 2019 at 11:43 AM
    Hi Nik,
    Thanks very much. I have done what you suggested and it still refuses to
    go to my shop page on the web site. Is it because it does not have a domain
    The page just goes blank when you submit and does not to through to the
  • Profile Image
    Answered on June 28, 2019 at 12:33 PM

    I see that the following conditions are already set on your form.


    As I tried sending a test submission, the form redirected to the wix web page without any issue at my end. 

    Do you still need any assistance with your form? Please get back to us if you need any further assistance. We will be happy to help. 

  • Profile Image
    Answered on June 29, 2019 at 11:43 AM
    Thanks, Kiran. It didn't work when I tested it for some reason - I tried a
    few times - but will check again. Thanks for your time.
    Kind regards
  • Profile Image
    Answered on June 29, 2019 at 04:06 PM

    In case you are having this issue with an embedded form, the final redirect might not work due to Wix permissions on embedded content.

    If you need any further assistance on this, please let us know.